GUARANTEE
Because we are so sure that you will be absolutely thrilled with your Humidex system, we are offering the best warranty in the business. Each and every Humidex unit is built to the highest standards, ensuring your guaranteed satisfaction.
Satisfaction Guarantee
Humidex offers a unique full performance guarantee, which permits you to obtain a refund for the purchase price of the unit after one year of operation from the date of purchase. As it may take a significant time to reduce the moisture content of various building materials (i.e. concrete, cinder block drywall, etc.), furniture, etc. in the ara serviced by your Humidex, the unit must be allowed to operate through a complete seasonal cycle of twelve (12) months to fully realize the effectiveness and benefits provided. If at anytime, your Humidex is not reducing moisture problems after installation, please call our service department at 1-888-533-1348 to verify that your unit is being used in a manner that permits it to operate at maximum efficiency and for any suggested remedial actions to reduce moisture problems. There has to be a notification during the first six months of operation to the dealer and/or the manufacturer of the problems, during the twelve-month period. This is to allow for the remedial actions to have an effect. If the indoor moisture problems do not improve, the service department will issue a return authorization number.
To return and receive credit, notify the dealer of the return authorization and request a return address. Package the unit per FedEx specifications, and return with proof of purchase and authorization number clearly marked on box.
Our performance guarantee is limited to the purchase price paid for the unit, but not for any consequential, incidental or any other damages connected therewith. All other charges (i.e. transportation, labor, repair and maintenance to building) are excluded.
If the unit is returned prior to installation for reasons that are not the fault of the homeowner (i.e. inability to install the unit due to house construction) a full refund will be sent to the homeowner. No refund will be issued if the unit is not returned within 45 days.
If the unit is returned after contacting the sales department and all remedial measures taken did not produce satisfactory moisture reduction, and the unit is returned prior to 12 months, a $75 restocking fee plus a $35 freight and handling charge eacy way, will be deducted from the refund.
The performance guarantee is restricted as above and is not applicable to any parts warranty, which is covered separately under the company's parts warranty included with the unit.
Important Notice: In order to be eligible for the One Year Performance Guarantee customers must send the installation completion certificate signed by the installer, along with the completed warranty card. Customers should make and retain copies of all paperwork for their records.
Parts Warranty
Every unit comes with an incredible 10-year parts warranty, for years of worry free moisture control. During the warranty period, Humidex will replace any parts (except the outside vent), which proves defective in manufacturing or in material and/or workmanship. 
This warranty applies when the Humidex system is installed by an authorized Humidex dealer/installer, under normal conditions and when the use is not abusive and is well maintained. Replacements parts can be obtained from Humidex, by returning defective parts, transportation charge prepaid; your parts will be repaired or replaced at the factory and returned at no charge.
Any damage to this unit as a result of misuse, abuse, neglect, an accident, improper installation, fire, water, floods, and/or repairs by persons other than the manufacturer's authorized personnel without the manufacturer’s written approval, will void this warranty.
This warranty is in lieu of all other warranties or conditions whether expressed or implied including, but not limited to, those of merchantability or fitness for purpose and shall constitute the sole remedy of the purchaser and the sole liability of the manufacturer in respect of the sale of the product, whether in the nature of breach or breach of fundamental terms, or of negligence or otherwise. This warranty is not transferable.
